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FAQ: CONTACT CENTERS
What is your estimated rep turnover?
Our turnover rate this past year was 28%.
What is your full time/part time mix?
75% Full Time / 25% Part Time
What is your Customer Advocate to Supervisor ratio?
12 to 1
How do you compensate your customer advocates?
- Competitive Hourly Rate
- Monthly Incentive (Up to $ 1.05 per hour based on quality and attendance)
- ESOP (Company stock valued at 38% of compensation over last 8 years)
- 401k with 100% match
- Paid Health Insurance
- Paid vacation/sick time
What systems do your agents interface with?
USA 800 agents are equipped with Dell Workstations with flat panel screens. All workstations are equipped with Windows XP and have Internet access.
General | Services | Contact Centers
Technology | Human Resources
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"USA 800 has been insrumental in executing upon our direct channel goals. Their performance, flexibility, and proactive solutions have helped deliver a positive ROI for the..."
-Executive Vice President
Wireless Communications
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