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FAQ: GENERAL
What is your capacity…how large are you?
USA 800 has been awarded Customer Interaction Magazine’s TOP 50 INBOUND CALL CENTER award for the last ten years which is based on total inbound minutes. USA 800 is capable of processing over 100,000 calls in one day.
Where are your centers located?
We are located in Kansas City, Missouri - Halstead, Kansas - and St. Joseph, Missouri.
How many years have you been in business?
USA 800 has been providing inbound Call Center Services since 1976. In 1996, USA 800 changed ownership through an Employee Stock Ownership Plan and now is the largest 100% Employee Owned Teleservices organization.
Do you provide 24 x 7 x 365 service?
Yes. USA 800 has been providing around the clock service for close to 30 years.
How do you price your services?
Generally speaking, USA 800 has three components to its fees. A set up fee, call charges (per minute or per agent per hour), and back-end technology costs if applicable. USA 800 does not provide firm pricing until a detailed scope of work is understood and a sound solution outlined.
What differentiates you from your competition?
USA 800 is the largest 100% employee owned contact center in the nation. USA 800 takes commitment to program success to a different level.
When you say that you are employee-owned…are your customer advocates who are answering my calls part of that ownership group?
Yes. Every employee is an OWNER and has a "vested interest" in the success of your program.
Do you currently send calls overseas?
No, USA 800 manages all call traffic within the United States.
General | Services | Contact Centers
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"We've used several direct response firms. USA 800 has exceeded them all in converting our calls to credit card orders. They delivered as promised."
-Senior VP
Major Direct Marketing Company
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