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FAQ: SERVICES
What is your business mix of Inbound versus Outbound?
90% Inbound/10% Outbound
Do you provide after hours, overflow, and disaster recovery support for in-house centers?
Yes. USA 800 provides these services for many catalog, consumer products, and energy companies.
Do you handle direct response television spots?
USA 800 has been handling direct response calls for the past 15 years. Over the past five years, direct response clients have accounted for a significant portion of USA 800s growth.
Can USA 800 perform real-time credit card processing?
Yes. USA 800 can provide real time credit card processing. USA 800 requires that its client have their own merchant account and clearinghouse relationship.
Do you provide call recording services?
Yes. USA 800 has the ability to digitally store 100% of clients’ calls. These calls can be played via a web page.
Do your provide chat and or e-mail management services?
Yes. USA 800 provides both of these services on behalf of its clients.
General | Services | Contact Centers
Technology | Human Resources
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"We've used several direct response firms. USA 800 has exceeded them all in converting our calls to credit card orders. They delivered as promised."
-Senior VP
Major Direct Marketing Company
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