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FAQ: TECHNOLOGY
What telephony solutions do you employ?
USA 800 Contact Centers employ Nortel Meridian 1 81C’s with Nortel’s Symposium Call Center Server.
Can you provide me with a toll free number for my campaign?
Yes. USA 800 can assign one or multiple toll free numbers to our clients. USA 800 has over 8,000 toll free numbers in its inventory. Or our client can transfer an existing toll free number into our facilities.
What workforce management solution do you utilize?
IEX Total view Workforce Management Solution. This sophisticated solution integrates with the ACD information real time and build historical information that allows USA 800 to project future staffing requirements in 15 minute increments.
What types of relationship e-mail services do you provide?
eBounce ("immediate touch" email) , eBlast (one time personalized/traceable e-mails to a list)
Can USA 800 emulate or integrate with my system?
Yes. For approximately 20% of USA 800 clients, USA 800 connect and emulate its clients database application. Either through a dedicated data circuit or a secure Internet VPN connection, USA 800 has successfully interfaced with over 15 disparate client systems.
In terms of integration, USA 800s internal Contact Central platform has a back-end B2B Web Service engine (SOAP, XML, Web Services) that allows USA 800 to integrate with client applications.
Can USA 800 format my data in any specific way I want it?
USA 800 has an advanced IT department capable of creating almost any format or layout required by the client.
Can you send data real time?
Yes. USA 800 can send data real time via e-mail, HTTP Post or XML.
Can I view my reports real time?
Yes. USA 800 reporting can be viewed real time through the web.
General | Services | Contact Centers
Technology | Human Resources
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"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."
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"USA 800 is a trusted partner for DRAFT. We use their services for multiple projects because we can be sure that they will deliver the..."
-Vice President
Top 10 Advertising Agency
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