Company Overview Company History Our People Our Locations Leadership Message FAQ Press/Media Contact Us Form Home 4/5/2010 USA 800 teams up with Boston Apparel Group Kansas City, United States - March 29, 2010 - USA 800, a large employee owned contact center in the U.S., recently won a contract with Boston Apparel Group servicing their two fashion brands, Chadwicks™ and metrostyle(R). In 1983, Chadwicks™ was the first company to offer woman the innovative concept of a fashion catalog with the same high-quality apparel found in department stores at a fraction of the price. In an effort to continue their tradition of offering stylish women’s fashion at a fraction of the price, Boston Apparel Group contracted with USA 800 to handle their inbound catalog sales inquiries. In their 25 years in the catalog business, Boston Apparel Group previously handled all calls internally. After conducting an extensive search for an outsourcing partner, Boston Apparel Group selected USA 800 due to their lower than average employee retention rates and because they felt USA 800 could deliver on their established goals and provide the quality experience customers have come to expect from Chadwicks™ and metrostyle(R). Utilizing the services of USA 800, Boston Apparel Group plans to increase revenue through improved sales and a better customer experience. USA 800 was able to fully launch the program three weeks ahead of schedule. The program is improving the customer experience through the utilization of USA 800’s proprietary eCRM tool, which gives the agent the needed information to deliver on their expected metrics. About USA 800: USA 800 is the largest 100% employee owned company in America, which translates into lower agent turnover rates, higher job satisfaction and, consequently, greater output for our client partners. For the past 10 years, USA 800 has been named as one of the Top 50 Inbound Call Centers by Customer Interaction Magazine. Our three Midwest call centers are comprised of 900+ multi-media workstations.	"Few decisions are bigger than outsourcing customer communications. Customers are the lifeblood of any business. At USA 800, we have proven experience to be the partner you can trust..."  Learn More   "USA 800 managed our critical fourth quarter seasonal surge with flawless execution. Not only did they lower our call center costs, but they increased our average..." -VP of Marketing Large Seasonal Gift Catalg Learn More   Visit our Resource Library to find out about our partnerships at USA 800 and how we help companies like yours... White Papers Case Studies Brochures Newsletters Learn More
	Email This Page Print This Page

Contact Us Privacy Policy Terms of Service Press/Media Client Login
Copyright © 2010 USA 800, Inc.